Shipping and Returns

Aneta Zae takes great pride in the quality and craftsmanship of every hand-sculpted 18K gold piece. Aneta is happy to answer any questions prior to purchasing, as your overall satisfaction is extremely important.

Items in stock ship within 3-4 days of order confirmation. You will be notified with a tracking number. Due to value, all packages are shipped with Signature Required to the billing address on file, for our mutual protection.

Because each item is custom made to order, all sales are final. Returns are accepted only in cases of: 1) Significant misrepresentation from the listing description or photographs. 2) Manufacturing defect. Any issues must be reported within 48 hours of delivery confirmation. Approved returns must be shipped back unworn, in original condition with all packaging, within 3 days. You will be provided with a prepaid return shipping label. Refunds are processed after inspection and approval. We do not accept returns without prior authorization. Once received and approved for refund, your pieces will be refunded in the same manner in which it was purchased.

Shipping is complimentary in the Continental U.S.A. and is shipped UPS or FedEx, fully insured with signature confirmation required for your protection. Due to value, we cannot ship to P.O. boxes.

If you live outside the U.S.A., please contact us for a rate to your destination. We are happy to accommodate your request.

We accept all major credit cards and PayPal. New York residents are subject to sales tax.